ddzc wrote:

Thank you for the suggestion

I tried it but still no luck.

Then there's still something you're not telling us. The procedure I posted
completely removes the Outlook Address Book service and re-adds it, starting
things afresh. Either you didn't follow the procedure correctly or you've
not given all the details. I can't guess what you haven't done, so unless
you get very specific, I'll not be able to make any other suggestions.
--
Brian Tillman