If you try a new mail profile and use teh Control Panel-Mail Icon to set up your accounts rather than through Outlook once opened, does it work then?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
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reading.

After furious head scratching, Rikk asked:

| I had this problem on a different laptop two weeks ago. No one came
| up with a solution. I bought a new laptop yesterday. Now that I have
| installed software, I get the same problem.
|
| OS: Windows XP Media Center Edition.
| HP DV9000 (purchased yesterday)
| Office Professional 2003.
|
| Laptop came with Office 2003 Standard Trial. Uninstalled and cleaned
| out MS Office Directory in Program Files.
| Install Fresh Office Pro 2003. Install all service packs and updates.
| Launch Outlook.
| Set up email accounts. 3 HTTP, 4 POP accounts.
| Send/Receive Button Quit working at this point.
|
| Unable to when in Add/Change Email accounts to move account checking
| order. Items cannot be moved up or down. A message appears stating
| "The Specified Account was not found. It may have been deleted." Clue
| here. It hasn't. If you send a message to the account it will receive
| it.
|
| If you try to change the default account, it will give you the same
| message but if you close the "Set up Accounts" dialog and go back in,
| it will have changed the account it claimed didn't exist to the
| default.
|
| So, you cannot alter account order. You cannot delete an email
| account. And you cannot send and receive at will. You can send and
| receive on launch or on exit. Send and receive seems to work on the
| timed interval.
|
| It is becoming very difficult to trust this program to handle business
| correspondance when you cannot even buy a new computer and do a fresh
| install and get it to work the first time.
|
| I keep hoping someone has a solution but it seems there are just
| rumors of issues.
|
| I have tried a Detect Repair both from the Help Dialog and from the
| Setup Disk. Neither had any impact.
|
| When I have a few spare hours this week, I will try and do a complete
| uninstall, reinstall. I am not hopefull.
|
| Rikk.