You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"B.W." wrote in message
...
Yes Bruce this was the first thing I asked her about.

B.W.

"Bruce Hagen" wrote in message
...
View | Layout | Toolbar | Check it?
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"B.W." wrote in message
...
My friend says she has suddenly lost her toolbar in OE. To do anything
she now has to go into File etc.

I suggested she look in layout she said it was checked there and she had
also gone into customize but didn't solve the problem.

The only change she could remember making on her PC was putting a photo
up as a background on the desktop.

Are there any other suggestion as to why this may have happened.?

Thanks for all your help.

B.W.