What version of Outlook is the client using?
Are they in Cache Mode?
Do they deliver their mail to a PST?

Nikki Peterson

"AnytimeAnywhere" wrote in message
...
Yes, all check boxes have been checked.

John

"Nikki" wrote in message
...
Have you selected the items and/or contacts that you want to
have journaled?

Example: Automatically record these items: (list of choices to select)
THEN For these contacts: (contact list to select from)

Nikki Peterson

"AnytimeAnywhere" wrote in message
...
I have a user whose Journal is not logging anything even though
Journaling is turned on. I found an MS document regarding this issue
that had me make a change to the registry, but that didn't work.

Any ideas on what I can do to get his Journaling to work?

Thanks,

John