What changes have been made between the last time your account holder
successfully collected messages without having to provide a password and the
first time your account holder unsuccessfully collected messages because a
password was required?

Regards.

Bill Ridgeway
Computer Solutions

"Matthew McG" wrote in message
...
One of my account users did not require a password to collect messages but
when outlook express is started a login requirement opens for a password.
As
no password was entered none is entered in the box but you are then
unable
to login for you messages.
How can this be corrected?
Thanks for any assistance.