Have you entered a space in the password when setting up the account? There
is nothing for you to see but it is significant to the computer. This may
not be the answer but it may be worth checking just in case and it wouldn't
be the first time the whole thing has ground to a halt because of a space.

Regards.

Bill Ridgeway
Computer Solutions

"Matthew McG" wrote in message
...
I really don't think there have been.
I set up the new account for my wife from scratch.
She tried to open it and the problem appeared.
Cheers
Matthew

"Bill Ridgeway" wrote:

What changes have been made between the last time your account holder
successfully collected messages without having to provide a password and
the
first time your account holder unsuccessfully collected messages because
a
password was required?

Regards.

Bill Ridgeway
Computer Solutions

"Matthew McG" wrote in message
...
One of my account users did not require a password to collect messages
but
when outlook express is started a login requirement opens for a
password.
As
no password was entered none is entered in the box but you are then
unable
to login for you messages.
How can this be corrected?
Thanks for any assistance.