Is this a work or home installation? If work, they may have used a GPO or custom installation to disable that option.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jack Clift asked:

| The option "Show Standard and Formatting toolbars on two rows" has
| been disabled (i.e. greyed out), can someone please provide
| information as to what I need to do (registry edit preferred) to
| re-enable this option?
|
| I think it is also the reason that I constantly get revisited with the
| create adobe pdf toolbar, even though I delete it daily...
|
| Any insights would be appreciated.
|
| thanks
|
| Jack