Hi,

I have a user who cached nicknames are not working. It seems to have reset
itself as it can only remember addresses that have been sent to this
morning. However, if I look in the file (which is 1MB big) I can see the
list is jam packed full of addresses. Why can't Outlook read them. I have
tried to recreate the profile by deleting it using the Mail program, and
then deleting all the profilename.* files from app_data\ms\outlook folder,
then recreating the profile with the same name, sent an email to recreate
the nk2 file, closed Outlook and copied the original 1MB nk2 file to the
folder to overwrite the newly created one. This hasn't worked. Please
help.

TIA,

Jarryd