"Kirill Palagin" wrote in message
...
Brian Cryer wrote:
"Kirill Palagin" wrote in message
...
Brian Cryer wrote:
We run Exchange 2003 (latest service pack) with Outlook 2003 deployed
to all desktops and laptops. My boss, who has a laptop, is in and out
of the office a lot and often connects via VPN to receive his email. A
problem that has just developed is that emails no longer seem to be
coming into his inbox - he cannot see new emails from outlook. However,
new emails are forwarding (by rule) to his blackberry okay, and if he
connects using OWA then he can see everything. So emails are arriving
but just not appearing in his inbox in Outlook. There is nothing
significant in the windows event log, and whilst there is a "sync
issues" folder, it is empty.

Any idea what has/is going wrong and what I can do to put it right?

Thanks in advance.
In Outlook\View\Arrange by\Current view\Customize, Filter|Sort By|Group
by etc.

Thank you for the suggestion. That's something I should have checked
straight away. I've now checked the settings, and emails are sorted by
date with no filter, so I don't think that's it.

I've just discovered that during a send and receive the following error
is reported:
Task 'Microsoft Exchange Server' reported error (0x80040600):'Unknown
Error 0x80040600'
but I still can't find it being logged anywhere.

Googling on this there seem to be two common causes: 1. corrupt item in
outbox and 2. corrupt deleted items. Both the deleted items folder is
empty (has been emptied) and there are no items waiting in the outbox, so
if anyone knows of any other causes this would be appreciated.

Can you temporarily disable cached mode and see if items are visible? What
happens if you then enable cached mode?

I don't know, but I think you are on the right track.

I'd decided to run scanost.exe to check the ost file, but before doing that
I decided to take a backup of outlook.ost. When taking the copy I got a
cyclic redundancy check error, so a clear indication that the ost file is
corrupt. I've delete it, allowed Outlook to recreate it - and scheduled a
disk check. All quite difficult when my boss wants to be using his laptop at
the same time.

At the moment it appears that new emails are now appearing, so my original
problem is resolved. My only concern is where the disk error came from and
whether it might be an early indicator that its failing. Since the event log
isn't full of disk errors, I'm hoping that its a one off ... something for
me to keep an eye on.
--
Brian Cryer
www.cryer.co.uk/brian