Hi Martin,

I’m in the UK and have found that getting any support by phoning Dell is
next to impossible. I paid £100 to have Microsoft Office preinstalled on my
PC by and as far as I am concerned they have supplied me with a version that
doesn’t work so I don’t see why we should have to pay for the privilege of
getting it fixed. I will continue to pursue the problem and will post any
response I get from them here.

"Martin" wrote:

I went through Dell support via email 3 weeks ago and was told it was a
software problem and would have to call 1-877-575-7437 which I did and that
is when Dell Support ask for $99 to continue. I think you might be on to
something that this is a problem with the Dell version of Office for Small
Business. I have another laptop from last year that has Outlook 2003 on it
and this problem does not exist. I am going back to Dell now that I know
other Dell Customers are having the same issue.

"Graeme H" wrote:

My problem also occurs on a Dell laptop (which I only got a week ago) and
which had Office 2003 pre-installed on it. I to have reinstalled Office and
also restored my PC back to its original state, none of which fixed the
problem. I have used Office 2003 on another PC for several years and have
never had his problem. I suspect that it is something to do with the version
being used by Dell. I have tried to report the problem to Microsoft but
because the software was preinstalled they say it has to be reported to the
vendor. I have emailed the Dell support team but as yet have not had reply. I
will keep you posted.
"Martin" wrote:

There are several post for this problem now and I believe it is a MS bug. I
have an OEM version from Dell and they want $99 to resolve the problem, as I
was told. i decided not to pay and try my luck here. My next question would
be if so many people are having this problem how is MS notified so we can all
have a fix for it.


"Graeme H" wrote:

Hi Shawn, You are not alone. I have just installed Microsoft Office 2003
Basic Edition and am having the same problem. I can create an entry in the
Calendar ok but any changes to that appointment make it recur. As I use
Outlook extensively to manage my appointments this is causing me a great deal
of grief. Any suggestions or solutions will be gratefully received!

"Shawn" wrote:

I am not sure if this is a setting or just an error in Outlook. I have
Outlook 2003 Professional with Business Contact Manager. The problem I have
is when I go into an appointment that I have already made or when I dismiss
the alert that pops up for that event the appointment automatically makes it
an recurring appointment when I don't even go into the recurrence area. Has
anyone else had this problem? I've re-installed Outlook twice, I've restored
my computer to its original state twice and it still happens. HELP PLEASE!!