Shawn wrote:

I tried to get this resolved today and they said that the problem is
fixable because it is the way that Outlook is configured. I was
happy to hear that they were able to fix the issue, but then they
tried to charge me. I told them I would not pay since this is a
problem that came with the computer and they refused to help me
without continuing with payment.

So it seems like all of us have Dell laptops with Office 2003 for
Small Business pre-installed.

If the Dells seem to be a pattern, then I'd siggest it is buried in all the
pre-installed trial crap that Dell includes. Were I in the situation, I'd
first try uninstalling all the junk Dell installs by default and if that
didn't work, reformat the hard drive and start from scratch with a clean OS,
installing exactly those things I wanted and nothing else. I always request
Dell send me the real install disks instead of using the system restore
disk, which just puts the crap back on.
--
Brian Tillman