I will ask her about her AV software scanning outgoing mail and
unfortunately I do not know anyone else using my server to try the
alternative of sending to my server. How do I check if my server is deleting
her emails as you mention in possiblitty no. 3? I know for sure she has my
email address correct and same with my settings as I receive all other email
sent to my address.

Thanks for your help, Pop. Joan


"Poprivet" wrote in message
...
Joan wrote:
I have not been able to receive emails from a "bellsouth.net" address
that I used to get all the time. The sender who uses OE6 is sure she
is sending them to my usual address, and they do show in her "sent"
folder. I do not find the missing emails in the spam folder or trash
folder of my email server when I check my email online. Outlook
Express6, which I use to retrieve my mail does not have any blocker
rules and they are not there either. What could be the reason for
this? Where could they have gone? I do not have any problems with
anybody else's mail or with anthing in my PC.
Please comment. Thanks. Joan

There are a few possibilities; here are some of the most likely, IMO:

1. She is using antivirus software that scans outgoing e-mail. This can
and does often result in an e-mail being sent to the Sent folder, although
it didn't really go out. The antivirus program instead stopped it from
going out, but AFTER it was already inthe Sent folder!
Have her turn off E-mail scanning if she uses it in any of her programs.

2. Her server/s may be blocked by being on a spam blocklist. Not that
SHE is a spammer, but there are spammers as neighbors and they ar causing
ISPs to not accept emails from her ISP.
If you provide her ISP name (NOT her email address!) we can look up
whether she might be on any blocklists or not.

3. She's caught in your webmail filters and is being deleted instead of
tagged, before you ever get to see it? Check out those settings.

Send her an e-mail and ask her to respond to it using the Reply function.
Be certain you have your email address correct in your account settings
first, of course. See if that gets to you.

Ask her exactly what address she uses, and check it carefully for errors.

If you know anyone else on your same ISP, see if they'll let you have her
send them an e-mail to see if it gets to them.
Does she have any other email sources, like Yahoo, etc.? Ask her to
send an email from those to you and see what happens.

Let us know what happens; any additional details could help, too.

HTH
Pop`