"Brian Tillman" wrote:

Del Mar Dave wrote:

I had to reload XP and Office. In Outlook when I try to set up the
e-mail account in ‘options’ I receive the message “The operation
failed due to a registry or installation problem. Restart Outlook
and try again. If the problem persists, please reinstall”.

I restarted Outlook a number of times, ran XP in the repair mode and
reinstalled XP. Ran virus scan, cleaned removed some items. None of
this changes, so I have no e-mail access.

Try setting it up in the Mail applet in Control Panel, starting with a clean
mail profile.
--
Brian Tillman


Brian: I've corresponding with you on another thread about this same issue
and have still not been able to resolve the problem. I, too, am receiving
the *registry or installaion problem* message, and I took your advice and
went into Control Panel/Mail and get no response from the *Email Accounts* or
*Data Files* buttons. When I click on the *Show Profiles* button and go to
*Add* it allows to me add a name for another profile, but will not allow me
to set up the email account for that profile. As it turns out, I've been
reading an very, very large number of "Preparing to install..." message
problems with Office 2003 on the MS Online Discussion Groups, and yet I have
still not located a solution to my problem. It may be a registry error, but
I can't figure out how to figure it out, nor can I do much troubleshooting on
my own without significant guidance from an expert. Oh well....