I would try using the DETECT and REPAIR option. You will find this
on the HELP menu in Outlook.

Nikki

"Phyllis" wrote in message
...

I tried both solutions, and neither one worked. Any more ideas? It looks
like I'm not the only one with this problem. Perhaps it has to do with
recent
updates, but I would need help diagnosing and fixing that problem as well.

"Nikki" wrote:

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Nikki Peterson

"Fred" wrote in message
...
Hi, I'm just recently unable to open individual contacts within Outlook
2003.
Recently installed latest batch of Office and Microsoft updates, and
updated
Norton virsus/firewall. I've uninstalled the Google Desktop.

When either searching for a name or double clicking on one from the
contacts
list - Outlook does an unexpected shut down and restart.

Any suggestions?

thanks,

Fred