We have a public contact folder residing on an Exchange server. Right now,
when people are working with a contact and want to talk to somebody else in
the company about that, they tend to use the Forward command on the Actions
menu. Unfortunately, this creates a lot of confusion, as the recipients of
the e-mail essentially have a copy of the contact and sometimes open it from
the e-mail and attempt to edit it and so on, then either can't save it, don't
understand why their changes aren't reflected in the original item or manage
to create duplicates in our contact folder.

What I'd like to have them be able to do is embed a link or a reference to
the contact in their e-mail message such that the other parties can click the
link and open the original contact in the shared folder, rather than the
attached copy from the e-mail.

We don't send the contacts outside the company and everybody receiving them
has direct access to the shared contact list. Also, the contact use a custom
form to display which already has some buttons containing code, so if the
only solution uses visual basic, that's okay.

Everybody involved is using Outlook 2003.

Am I totally missing something and this is trivial, or if not, does anybody
have any suggestions on how to approach this?