As stated, I merely followed the prompts which included a "do you wish to
import?" message. Nothing, as I recall, was manually configured or altered.

That said, after further assistance from a more experienced friend who has
exactly the same set-up, we compared settings, item by item, and found that a
tick box (Tools/Options/Mail Set Up/Send Receive) marked "Schedule an
automatic send/receive every.......minutes" was ticked on my friend's
computer and not on mine. This seems to have cured the problem.

It seems that I was naive enough to expect that, unless prompted otherwise,
the system would automatically set everything up. I now know different!

Many thanks for your reply.

"Gordon" wrote:

"Biggles" wrote in message
...
I recently transferred to NTL cable and have been using Outlook Express for
a
while without problems. I then recently obtained and installed Office XP
Pro
2002. During installation, a prompt detected that Express was installed
and I
was asked if I wished to upgrade to Outlook and transfer all data. I
accepted. Since then, my incoming mail still goes to Express only.

Firstly, don't open Outlook Express! Secondly, have you either set up your
email account in Outlook manually, or imported the Account settings from
outlook express?