Outlook version?
Information store?
Mail account type?
How are you selecting the recipient?
Steps used to create the problem?
--
Russ Valentine
[MVP-Outlook]
"wiles" wrote in message
...
Although I have marked contacts as "show this folder as email address
book,
on my new laptop, whenever I send a new message it says outlook does not
recognise this name. I then have to find the address and type it in
manually. That never happened in my old computer. I now have to open
contacts find the contact and go to new message from there. It is far
more
hassle than it was before. Why is this, and what can I do to change it so
I
can open new message and send it off using jus the name?