that means one of the spy programs was interfering with outlook closing
properly. changes stay in memory for the cache (and some other files) and
are written only when outlook closes. When outlook doesn't close properly,
the file ends up corrupted and recreated when outlook opens next time.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"Eric Law" wrote in message
...
Update:

Ran SpyBot on the machine, it found a number of spyware programs. Removed
them, and the Outlook problem went away!

Eric

"Eric Law" wrote in message
...
Hello!

I'm trying to troubleshoot a weird problem with Outlook 2003 for someone
in my company.

This morning, seemingly out of the blue (nothing was intentionally
changed on her machine), the dropdown with recently-used email addresses
that appears when you start typing in the "to" box on a new message has
disappeared.

Anyone ever seen this before, and/or any ideas how to fix it?

Thanks!

Eric Law