"Diane Poremsky [MVP]" wrote in message
...
Is the server name correct? Are you using the correct authentication
methods? Are you using a spam or virus scanner on your mail? (if so,
disable them)
Do you need to authenticate to send? If so, the problem isn't with the pps
because it's working one way. If it fails in OE too, then it's not
something in OL and just having OE open should not cause OL to ask for a
password.
What was the link your were given before?
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"Denzil" wrote in message
...
I got one lonely little reply to my earlier post on this topic, offering a
link to a Microsoft reference that was "not available." I can't receive
mail in Outlook 2003 on XP due to refusal of my (correct) Password by my
mail server - and a dialog box headed "Enter Network Password" keeps on
appearing over and over again, as long as Outlook (or Outlook Express)
remains open. The Network Password box that appears already has a correct
User Name and Password filled in!
I have closed and reopened my Outlook 2003 mail account, run Detect and
Repair, uninstalled and reinstalled MS Office 2003, checked with my ISP
(everything AOK), and something else I'll tell you about in a minute.
Webmail is OK - receive and send. I can send on my POP3 in Outlook but
don't receive - to repeat, ostensibly due to refusal of my Password by
the mail server. Newsgroups are working perfectly, I'm set up with
Outlook Express as my newsgroup reader.
I was told, and got hold of an article, that my problem has been around
for years and is due to a faulty Password retained in XP's registry. I
went in and, with help, deleted the entry under the Protected Storage
System Provider. This advice then tells you to go on and re-enter your
Password in Outlook. Trouble is the Password is still there on opening
and if you remove the check mark to retain the password, the password box
grays out. Anybody know about this problem - more importantly, anybody
got a solution to this problem? Thanks, Denzil.
======================
Diane, thanks for answering - I am grateful, few seem interested in my
problem, which as you point out may be a MS Windows problem only manifest by
symptoms in Outlook and Outlook Express. Is it because it is insolvable? It
seems to have been quite common in the past, although while I can find many
instances of it happening I have found no working solutions - except for the
guy that reinstalled Windows XP
To answer your questions point by point - the server name is correct and I
enter the correct User Name and Password properly, as I have done for years
with this ISP and previous versions of Outlook. Yes I do use viral detection
on mail (McAfee). Disabling it makes no difference. I do not have to
authenticate to send.
[BTW, I can send OK. I do not receive due to rejection of my Password by the
mail server. The suspicion is becoming that the Password retained by XP is
false. I have deleted in the registry the entry under
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider but
it keeps on coming back.]
FYI, With OL open I get the Enter Network Password box in ANY application
I'm in. It seems that OL continues to try and connect with my email server ,
because I have cable broadband Internet that is always on.
I didn't keep a record of the link to an MS Article that was "No Longer
Available."
I still have my problem with no hint of a solution after a week. I am going
to install Vista and MS Office 2007 when they come. I wonder if that'll
solve it. Regards, Denzil.
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