control panel, mail. Delete the profile and make a new one.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"Corky D" wrote in message
...
My customer tried to setup Outlook for an SBC Global account (pop) without
calling me first. She inadvertantly told Outlook to connect to a yahoo
server. Now Outlook will not open because the folders are not set to
offline. With this, I cannot get into accounts to correct her error. I
unistalled the Office suite, but it kept the erronious settings. I need
help. Thank you.