ok, I made a profile, (sorry about that last post) but outlook still crashes
in normal, safe3, and safe4 mode.


"Mechame" wrote:

Ok. I did that, and now when I start outlook it says "the file C:... cannot
be found." I click ok, and it brings me to a dialogue to direct it to the
.pst file. when I cancel the dialogue Outlook crashes.

"neo [mvp outlook]" wrote:

Okay, lets try this with all applications closed.

Start Windows Explorer and navigate to:
\documents and settings\userid\application data\microsoft\outlook

You want to delete the following
profile_name.xml
profile_name.nk2
profile_name.srs
outcmd.dat


Navigate to:
\documents and settings\userid\application data\microsoft\outlook

Delete the file named extend.dat


"Mechame" wrote in message
news
I reinstalled office and get the same results.
it crashes in safe3 and safe4.
If there is a site that can help me with this, that would be great. I
looked
before I posted but couldn't find anything.
thanks

"neo [mvp outlook]" wrote:

If it runs in safe mode, then you are on your way of isolating the cause.

Try starting Outlook with the /safe:3 command line switch. (This stops
the
loading of addins & extensions)

Try starting Outlook with the /safe:4 command line switch. (This stops
the
loading of custom toolbars & *.fav file)

ps - just so you know, these command line switch should be covered in
outlook's online help


"Mechame" wrote in message
...
I can run outlook in the safe mode. I tried messing with some
configuration
options while it was in safe mode, but it still won't work in the
normal
mode...
Is there anything I can do to fix this through the safe mode?

"neo [mvp outlook]" wrote:

You should be able to reuse the same key since the you are not
changing
out
any machine components.

Before doing the uninstall/reinstall routine... will Outlook start in
safe
mode?

How to:
Start Run type: outlook.exe /safe ok button


"Mechame" wrote in message
...
I ran scanpst.exe on outlook.pst (%username%/local
settings/application
data/microsoft/outlook) and it fixed the file. However, now when I
start
Outlook, it simply crashes without giving me a notice.
I am considering reinstalling the entire Office suite... little noob
question: when I uninstall the suite will MS reenable my product key
so
I
can
reinstall it or will I need to get another key?

"neo [mvp outlook]" wrote:

try running the inbox repair tool (scanpst.exe) against your *.PST
file(s).
(scanpst.exe is under the program files\common files\system\....
area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my
computer,
everything is fine except when I start up Outlook it says "A data
file
did
not close properly last time it was used..." the program then
crashes
without
sending or recieving. I tried downloading XP updates and Office
updates, I
reconfigured and repaired Office, but it still doesn't work. I
have
not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said
"the
file
'personal folders' is being checked for errors"

any help would be great. thanks