I love the weekly "I have this error message on my screen" call. Before I
can ask what it says, they click it away, and claim that it vanished all by
itself. Lately, I've been saying "OK - right NOW - put your hands behind
your head like you're being arrested, and roll your chair back 2 feet from
the desk. Now, tell me what you see on the screen". It worked once. You
might want to try it.


"Raoul" wrote in message
nk.net...
Oh can I relate to that!!!


"JoeSpareBedroom" wrote in message
...
I like that idea, but it would require someone with a functioning brain at
the remote end, to get things working. That doesn't exist. :-(


"Raoul" wrote in message
ink.net...
A friend of mine is having a similar problem, but instead of having
Outlook installed on this machine, I've used the remote assistant feature
of XP.

Beats having more clutter on my machine!


"JoeSpareBedroom" wrote in message
...
Well, not the .wab file, just the addresses in it. Fortunately, I do
backups daily. Here's what I *believe* is the reason for the vanishing
addresses - perhaps someone can confirm this: I use OE, *never*
Outlook. But, next week, I need to assist someone by phone with a
couple of setup processes in Outlook. So yesterday, I started Outlook
for the first time on this computer, figuring now I'll be able to see
the same menus they're looking at. I went along with its initial setup
questions, and figured "OK - I'm all set here".

For the rest of the day, I didn't access my address book at all, so I
didn't notice that it had been replaced by the Outlook installation.
Between now and next week, I may want to add an address or two (after I
restore the backed up file). Is Outlook going to wipe out that file
every time I start it up??? If yes, is there a way to avoid that?

Running XP Pro SP2, by the way.