Thanks for the quick reply. I wasn't expecting a reply until tomorrow
morning. After posting, I reviewed some older posts from OE General and
came across a similar post on 2/16/07 - and you recommended he take a look
at:
http://support.microsoft.com/?kbid=209169

I'm thinking the above instructions are a more detailed version of the one
you supplied to me {below}. Since I've never delved into creating 'new
identities,' I think I can follow the instructions detailed {above}.

One question? Do you think my compacting the folders {off-line} could have
caused the missing toolbar?

Thanks - james


"Bruce Hagen" wrote in message
...
See:
http://www.insideoe.com/problems/bugs.htm#notoolbars
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"James" wrote in message
...
I'm trying to assist an elderly neighbor with a one-month old Dell {WinXP
Home/OE6}. Today, she completely lost her entire Toolbar. When I go to
'Layout,' the Toolbar box was checked. I checked/unchecked - no
difference. When I checked the Toolbar box, the 'Customize Toolbar'
button would appear 'active' - but no customize screen would come up.
Nothing happens when you click on the Customize Toolbar button.

Yesterday evening, I thought I would help her by 'compacting' her
folders. I went 'off-line' and clicked the 'Compact' button. It appeared
to function normally. My neighbor is thinking maybe what I did
[compacting her folders] caused the problem. I'm thinking there's no
connection - just a timewise coincidence.

I'm totally stuck. Nothing I did brought back the Toolbar. Send/Receive
functions - just no buttons.

Thanks - james