They must have NK2 files, by defininition. Those are hidden files.
It is common for NK2 files to become corrupt. When that happens, the
autocompletion data from a given session is not written correctly to the
file when Outlook closes (even though the information is still there in the
file).
You have 2 options for those users:
1. Create a new profile from scratch. They will then lose all their
autocompletion data, but will be able to rebuild it as they use
autocompletion.
2. Attempt to repair the NK2 file. The newest version of Ingressor has a
recovery utility that may be able to repair the file (as long as you haven't
tried to access the file with any other program). You can use the recovery
utility for free even if you end up not purchasing the product:
http://www.ingressor.com/nk2_recovery_info.htm
--
Russ Valentine
[MVP-Outlook]
MarioFromBelgium wrote in message
. com...
Hello Diane Poremsky [MVP],
We use WINXP PRO SP2 and OUTLOOK 2003 SP2 and as server WIN2003 + EXCHANGE
2003 SP2
Most of our users have no problem with the autocomplete.
On every client the Autocomplete is activated and works fine.
On some clients Outlook looses the autocomplete Cash after a PC shutdown.
On these clients Outlook generates the cash every morning from scrap.
NONE of our clients have a .KK2 file in the folder that you mentioned.
What is the solution to our problem?
Mario
right click on the task bar and choose Task Manger. Look for
outlook.exe is the list.
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"cath6778" wrote in message
...
Hi Diane,
Thanks - How do I find out if it is running in task manager?
"Diane Poremsky [MVP]" wrote:
the autocomplete cache is not getting saved - make sure outlook is
not
running in Task manager when you close it, that will prevent the
cache
from
getting saved. If it's not running, find and delete the xml file
that
contains your autocomplete cache.
http://www.outlook-tips.net/archives/2004/20040517.htm
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/
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Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
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"cath6778" wrote in message
...
Help me!!