I am using Outlook 2003 and the option above is greyed out. I have added this
Outlook address book to the profile, but it is still greyed out. I have tried
assigning the user explicit owner rights to the mailbox and the contacts
folder and I have tried recreating the profile, but this option is still
greyed out.

I know that adding the Outlook address book to the profile normally enables
this option, but I have done this for this one user and the option is still
unavailable.

Any help with this matter would be appreciated.