you need to set up gmail as a pop3 account, not exchange. go to control
panel, mail and edit your profile or make a new profile.

--
Diane Poremsky [MVP - Outlook]
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"heineken" wrote in message
...
After following the input instructions we get a response that says "the
connection to microsoft exchange is unavailable. Outlook must be online or
connected to complete this action. Then it asks for a microsoft exchange
server and mailbox."
We are stumped.