"I am sure" you'd be wrong about that. In today's world, Microsoft sets priorities for fixing problems based largely on what real world customers report. The more people report a problem, the more apparent it is that there is an issue that needs attention.

Filing a problem report through your vendor should not involve a fee, as long as it's a new machine. Whether Dell sends the report along to Microsoft is something none of us can control, of course.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Richard Mitnick" wrote in message ...

If *you* approached Microsoft-and I am sure that they know who you are-
something might get done.