Cached mode definitely needs to be on for Outlook 2003/7's junk email engine
to work. When you say it doesn't work, you mean that nothing gets moved to
the folder even though filtering is set to high and all that jazz?

For server side filtering, can you have the user logon to Exchange 2003's
OWA and go to the options section. Scroll down to the privacy and junk
email settings and make sure junk filtering is turned on.

"Tom" wrote in message
...
Sorry for the delay....
I checked and the profile HAD this turned ON. I turned it off and brought
down Outlook and brought it back up. No change. So, I rebooted. No
change.
Now what?
TIA!

"neo [mvp outlook]" wrote:

Does the email profile have cached mode turned on?

"Tom" wrote in message
...
Outlook 2003 SP2, all updates
WinXP Pro SP2, all updates
1GB RAM

I've been having some significant issues with spam on one, and only
one,
of
my email addresses for a user. All other users with the same
configuration
work fine. We also use Exchange Server 2003 SP2 and Win2K3 SBS SP1
(not
SR2).
Are there any services on WinXP Pro SP2 that are related to Outlook
2003?
Are there any system configuration services or Startup programs that
need
to
be set to 'running' (not stopped)? [msconfig areas?]

I'm done a web search on Outlook spam not working and thus far nothing
that
has been suggested, including
http://www.outlook-tips.net/howto/fix_junk.htm,
has worked.
I'm open to ANY suggestions or ideas as this has me baffled!
TIA