Are you running both the Norton firewall and Windows firewall? Disable one.
Make sure Outlook.exe is added to allow outgoing access.
Also, have you updated Norton recently? Check their website for any possible
issues.
Are you trying to connect to a server other than your ISP's? The
smtp mail server must and has to be your ISP's outgoing mail
server's name.
Can you telnet to port 25 of the server? If not, the problem is not with
Outlook. Have you verified the server name is correct?
How often are you polling for mail? If it's more often than 10 minutes, you
may be timing out your requests to your server.

--
Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"john doe" wrote:

Yes, here is the error message with number.
Outlook cannot connect to your outgoing (smtp) e-mail server
0x80042109.

This user is our salesman in another state.
I was thinking maybe his isp is blocking the email thinking that
it could be spam.
Thanks for replying and please advise.


"K. Orland" wrote in message
...
Are there any error messages and/or numbers?

--
Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"john doe" wrote:

Using Vista with Outlook 2007. Last week we could send and receive email
messages.
Today on Monday we cannot send out messages.
Using pop and smtp from isp.
Please advise.
Thanks