The email message header does not print when you try to print an email
message by using either Microsoft Office Outlook 2003 or Microsoft Outlook
Express - also related to Shrink to Fit
http://support.microsoft.com/default.aspx/kb/931657

IE7 and "shrink to fit" problems - emails printing very small - hotfix
released:
http://msmvps.com/blogs/spywaresucks...18/689883.aspx

Another workaround for header printing is to switch to Read all messages in
Plain Text in Tools | Options | Read.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Rolling Rock 33" wrote in message
news:PeXUh.2971$nU4.567@trnddc03...
Well, hopefully someone can help me with this one. I have a customer that
likes to print out every email that he both sends and receives. He does
this so that he has both a hard copy backup and an electronic one. Makes
sense so far? Okay, so a few days ago he goes to print an email that he
wrote, and he doesn't get a header at the top of the email message like he
is used to. So he tells me and I tell him this is because he was writing
in plain text before and he somehow switched to html. He tells me he has
done nothing different.

Could one of the Microsoft updates have caused this problem to happen?
Anyone know how to help me correct this so that he can print a header
every time he prints an email, no matter who created it or in what format?

Thanks to all who can give me some advise on this one.