My thanks to Brian and Leon. From your advice I was able to fix the
problem.

Shane


"Leon Hao [MSFT]" wrote in message
...
Hi Shane,

If I understood properly, your issue is: the Address Book does not work,
nor does TO button from which the contact information should appear.

Is that correct?

As Brian said, this occurs because Outlook requires that you complete the
following steps before your contact information is available for you to
address messages by using your address book:

# Step 1: Install the Outlook Address Book service.
==================
1. On the Tools menu, click E-mail Accounts.
2. Click to select View or change existing directories or address books,
and then click Next.
3. If your Outlook Address Book is listed, click Cancel, and then go to
the steps in the "How to Mark Your Contact Folder for Use with Your
Address
Book" section.
4. If your Outlook Address Book is not listed, click Add.
5. Click to select Additional Address Books, and then click Next.
6. Click to select Outlook Address Book, and then click Next.
7. Click OK when you receive the prompt that the address book you added
will not start until you click Exit from the File menu.
8. Click Finish.
9. Click Exit from the File menu, and then restart Outlook.

# Step 2: Mark your contact folder for use with your address book.
==================
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as an e-mail address book check box, type a descriptive name, and then
click OK.

# Step 3: Specify either an e-mail address or a fax number for each item
that you want to appear when you address messages.
==================
1. In the Folder list, select the Contact folder.
2. Double-click the contact to open the item, and then look at the e-mail
address field and the fax numbers field.

The following KB article is for your reference:

287563 Contact information does not appear in the address book in Outlook
http://support.microsoft.com/kb/287563/en-us

If this does not work, then I would like to collect more information so
that we can do further research for you:

* Information Collection
=================
1. What Outlook account type are you using?
2. Have you applied all the latest updates for Office 2003?
3. Please take a screenshot on the exact error message and send it to me.
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type "mspaint" (without the quotation marks) in StartRun box and click
OK.
3. Click EditPaste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------

Please send it directly to this newsgroup or you can send it to me at



Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.