See Bruce's reply, too.
Why it happens:
http://insideoe.tomsterdam.com/probl...s.htm#mailgone
http://www.microsoft.com/windows/IE/...orruption.mspx
Recovering the missing data:
http://www.oehelp.com/OETips.aspx (#2 and #4)
and
http://support.microsoft.com/?kbid=918069 (Notes section under
Resolution)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Futu
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm
- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.
- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Theo de Groot wrote:
Thanks Bruce, Lets start again .
The msoe.dll shows 6.00.2900.3028.
Based on your comments, I suspect that, inadvertently, when we upgraded to
IE 7.0 , we must have installed some version of outlook thinking it was an
upgrade for Outlook Express. Because all our screen lay-out changed at
that
time and when we opened our e-mail we did see a calendar option. We
assumed
that this was all part of the IE upgrade, and we continued to use the tool
mainly for receiving and sending e-mails.
Now all of a sudden it looks like we have reverted back to the original
outlook express lay-out, as we remember , hence the comment " old
lay-out".
At this moment, our major concern is that all e-mail we received since the
middle of April 2006 have disappeared. This goes back way before we
installed IE 7.0. It seems that the year in our inbox, and sent files
simple changed from 2007 back to 2006.
Even if we have been using Outlook instead of Outlook Express (and for
some
reason we can no longer do so), I expect that all e-mails should still be
available.
"Bruce Hagen" wrote:
Well, let's regroup and start over.
Outlook Express does not have a calendar, Outlook does.
What exactly do you mean by an old layout.
What version of OE? In Help | About, scroll down to msoe.dll and post the
numbers you see there.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~
"Theo de Groot" wrote in message
...
To my knowledge I have always used Outlook express. Did not realize that
there are two different programs. When I open my e-mial program it says
I
am
using Express. might have confused people by just mentioning outlook
without
express
"Bruce Hagen" wrote:
Outlook and Outlook Express are entirely different programs. You will
get
better help in an MS Outlook newsgroup:
news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsof...utlook.General
news://msnews.microsoft.com/microsof....configuration
news://msnews.microsoft.com/microsof...k.installation
news://msnews.microsoft.com/microsof...tlook.Contacts
news://msnews.microsoft.com/microsof...ok.Calendaring
news://msnews.microsoft.com/microsof...ic.outlook.Fax
news://msnews.microsoft.com/microsof...utlook.interop
news://msnews.microsoft.com/microsof...tlook.printing
news://msnews.microsoft.com/microsof...Program_AddIns
news://msnews.microsoft.com/microsof....program_forms
news://msnews.microsoft.com/microsof...ok.Program_VBA
news://msnews.microsoft.com/microsof...ThirdPartyUtil
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~
"Theo de Groot" Theo de wrote in
message
...
My Outlook screen display reverted back to an old lay-out. I lost all
my
e-mail for the last year. Calendar is gone. The last e-mail except for
the
new ones downloaded are of 16 April 2006.
Outloook version is 6.00.2900.2180 and Internet explorer version
7.9.5730.11.
Could this be a calendar problem? It looks like 2007 changed back in
2006.