That's my take. Something else is tying it up.

She should take a look he www.oehelp.com/OETips.aspx#3 and make sure no
other program is interfering.

steve

"Ron Sommer" wrote in message
...
What are you running for antivirus, spam, internet security?
--
Ronald Sommer

"marrie" wrote in message
...
: follow up. the new identity worked for the first compact but now it
still
: says the same mesage even though all folders are closed and I'm off
line.
: This is nuts!
:
: