Yes, as a matter of fact. I walked her through totally removing the old one
and putting in a new one... it was still grayed out!

Thanks for replying. :-)
----------------------------------
"Milly Staples [MVP - Outlook]" wrote:

Have you tried a new mail profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Doxigrafix asked:

| A colleague of mine has a problem with MS Outlook 2003 that I have
| never seen before. She was getting an error message- not sure what it
| was- so I walked her through all the settings for her Outlook 2003
| over the phone to double-check them.... but when we came to the place
| to enter her username and password, the place to enter her password
| was blank and grayed out. We tried several things and nothing would
| make it to where it would let her enter a password.
|
| Has anyone else ever encountered this? Any ideas as to what might
| help? I'm thinking I might be able to figure it out if I were there
| in front of her computer but I'm not.