Possibly the isp providing the email account has an online filter to only allow mail delivery from those in the address book or other options to move mail to a junk or deleted folder(for autodeletion or holding period for review). Said options are configurable via logon to the email account's isp web mail site.
..winston

"ACE" wrote in message news :I have been in this discussion group before regarding the same subject.
: However, I really need to get some type of solution to the problem we are
: having with junk mail. I posted before that I set my parents up with OE.
: Just last week, they received 1500 pieces of junk mail. Now, that is totally
: unacceptable. I did, as suggested, set up a filter using the address book
: method, but really now. All of this junk mail just goes into their deleted
: file which still needs to be perused. I took a look at some of this junk
: mail, and it is very strange, at least to my untrained eye. The entire block
: of spam was in alphabetical order and it covered every subject under the sun.
: Now, please tell me there is a reason and that it can be fixed.
:
: Thank you very much!
:
: Ace