Hi guys - I've been troubled with this problem on two occassions now - first
time was on an XP pro setup with updates completely disabled, and second
time, in the last few days, with a completely clean install of XP pro with
all updates installed. The only common thread is Norton Internet Security
installed and updated on both machines....

"CNS" wrote:


If you are a Windows XP user and are experiencing problems with Outlook
Express 6 connecting (error 10061, 0x800CCC0E) when you log on from one user
to another and do not want to uninstall your Norton software than read on.
This problem started to occur right after I did a Windows Update (4/11
security updates). The following solution worked for me and may work for you.

1. Turn off Automatic Updates located in the Security Center.
2. Do a System Restore to the date prior to when you installed the last set
of security updates. To check the date, go to Add/Remove Programs and at the
top of the page select “Show all Updates.” This will allow you to view the
date the updates were installed.
3. Disable Norton
4. Run Windows Update to reinstall all security patches
5. Enable Norton
6. Always disable Norton before downloading any future security updates
using Windows Update. To do this, turn off Automatic Updates and select the
“notify me” option. This will allow you to disable Norton before downloading
and installing any future security updates.

No one has reported, as of yet, if uninstalling the Updates and then
reinstalling them with Norton disabled will work as well. I didn’t really
feel like testing that solution. But, for someone that doesn’t have Windows
XP (System Restore), this could be a fix to the problem. Don’t know?

I find it rather strange that anyone would trash their Norton program if
they have never experienced any previous problems with OE. It has still not
been “confirmed” that Norton is “directly” to blame for this particular issue.

Personally, I find it very hard to swallow that this issue has any direct
correlation with the problems associated with Norton and OE based on many
user reports that none of the workarounds that have been suggested and used
in the past to solve such compatibly issues with Norton and OE have worked on
this “particular issue” other than uninstalling Norton all together. Wow,
that was a mouthful! Also, that there have been numerous posts on several
forums that this issue occurred right after users installed the 4/11/07
security updates.

I just don’t like what I’ve been reading lately about Windows Updates and
conflicts with third party software. To be quite honest, I’ve had more
problems with Windows Updates than with Norton, and have found more
professional articles related to security update glitches than problems with
Norton and OE. By the way, I turned off the email scanning feature when I
first installed the program.

Happy computing everyone!!!