Contact your ISP and make sure that the modem has been correctly associated
and registered with them. If it isn't you will have problems, and although
this is an e-mail question, it isn't an OE issue.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
New Info! It's definitely not Norton and it isn't even any of the other
aforementioned problems. Instead, it is a modem issue. When we got the
new
computer, we also got an external modem to combat the terrible dial-up
conditions we have in our rural area and it has definitely helped. So,
now I
know that the internal modem will send attachments, but the external one
won't. Any suggestions on how I might proceed now?

"Bruce Hagen" wrote:

Sure sounds like a problem with Norton to me. Some times just turning off
e-mail scanning is no enough and the program must be installed in custom
mode and e-mail scanning refused when you get that option.

Never the less, Norton has been screwing up OE for years, and yes, you
can
use it for a long time before a problem turns up. See this first:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If nothing there helps, I would get rid of Norton completely. I wouldn't
own, or work on a machine that used it. This machine came with a free
trial
of Norton, and I removed it before I even set up an e-mail account.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
Yes, they just sit in the outbox. The error message is as follows...
"A
time-out occurred while communicating with the server. Subject 'Fw:
Note
To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol:
SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never
had
any
trouble with Norton in the past, but I turned it off and tried to send
again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing
Norton
completely. It, and McAfee, are notorious for not working well with
OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from
the
old
one and just discovered that I cannot send mail with attachments. I
am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried
various
suggestions in the posts with no luck; Norton is set to NOT scan
outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there
isn't
an
attachment with it. Any suggestions would be appreciated.