There's no way of knowing from your question. If setting up an account
provided by your ISP look for instructions on their Web site (look for
support or help options).

General Instructions and Help from the Microsoft KB
http://support.microsoft.com/kb/171163/en-us

If more information about problems encountered is provided someone here
will be glad to help.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"carolyn pedigo" wrote in message
...
why can't i set up my e mail ?