noone wrote:

I talked to another Sharp tech and he couldn't figure out what was
going on. He suggested I try syncing with Outlook on another
computer, but I haven't been able to do that because of technical
difficulties (I think my daughter's CD drive is dead on her laptop,
so I can't download the sync software for the organizer).

You should be able to download the software from Sharp's web site. You
don't download from a CD anyway. You install from a CD. "Download" means
to get something from the Internet.
--
Brian Tillman