I am a longtime ACT! user and one of the features I am missing is the
customizable lookup feature. For example, when I am going to a city on
business I can create a specific lookup for that particular city. It will
then create a list of all my customers in that city and only that city. ACT!
also allows you to create a lookup from any field but it is this one that I
miss the most.

I tried to create a new "view" in Outlook by setting Country/Region first,
then State/Prov and City but all this does is list all 1,600 contacts this
way and it is not even sorted alphabetically by city. Any ideas?