I figured this one out. In the past when I have upgraded Microsoft programs
I have installed the new software and the Micorosoft installer has removed
the old programs. When everything else failed, I checked Control Panel, Add
and Remove Programs and found Microsoft Office 2003 Basic was still
installed. I removed all Office software from the computer and reinstalled
Microsoft Office 2003 Professional from scratch. Everything is working now.
Thank you.

A very impressive thing happened. After all the sofware was removed and
Micosoft Office 2003 Professional was re-installed, my personal configuration
data came up in the new Office install. And it worked! Very impressive!

"Sunset" wrote:

I installed Outlook 2000 over Outlook Express 2003. That did not work so I
uninstalled Outlook 2000 and installed Outlook 2003 over the still installed
Outlook Express 2003. Now I have Outlook 2003 up, Outlook Express looks like
it's gone, the settings came over correctly according to the ISP and all the
Outlook tests run OK. But I can not send nor receive messages.

At this point I am thinking I will write down the Outlook settings,
uninstall Office 2003 (and Outlook 2003), make sure Office 2003 is gone in
all forms and then do a clean install of Office 2003 (and Outlook 2003).

Does that sound reasonable? Any suggestions?

How do I get my old data (email, calendar, etc.) into Office 2003 from a
clean install?

Thank you for your help!