"Bayouceff" wrote in message
...
I have done everything that my ISP has suggested. I can send e-mail
thru my
web site but outlook will not accept / send mail

Tools - Account Settings - select account and click Change - More
Settings -
Outgoing Server, check My outgoing server (SMTP) requires authentication
and
select Log on to incoming mail server before sending mail.

If that doesn't work, give us some info about what having 'done
everything'
actually entails.


"Everything" is all patches fo outlook 98, 2000, 2003, XP, XPsp2 and what
little data I could find on Outlook 2007. I have run seven changes to the
address with allboxes checked and unchecked. SMTP checked and unchecked.
Deleted and reset he address both manually and automatically about four
times
each. Running it automatically with manual change and installing manually
and
trying to install a new version automatically. Stayed on the phone with a
BellSouth tech for two hours this morning going thru all of the procedures
-Twice... I've tried uninstalling the program and reinstalling three
times.
I've run the office diagonstic on it twice. Shut down all firewalls on
Norton and Windows. Reset all permits and restrictions on all outgoing
communication and internet services. Checked certifications, and safe
contact
restrictions. I finally got it to where I can receive mail thru my ISP, nd
I
can send an e-mail to myself thru my ISP address, but i I use any other
.com
I get the 550. I just thought there might be a solution besides the trash
can for this rather expensive piece of non-working fluff. I still have
the
2000 version that I can reinstall and make work. Please let me know if I
still haven't covered "everything".
thank you for your time.
Bayouceff

What is the address of your SMTP server and does it belong to the ISP you
are using to connect to the Internet? Looking at that list of things, I can
tell that half of them were your support persons idea of busy work since
they wouldn't affect anything, especially removing and reinstalling Outlook.
--
f.h.