"Bayouceff" wrote in message
...
I have done everything that my ISP has suggested. I can send e-mail
thru my
web site but outlook will not accept / send mail

Tools - Account Settings - select account and click Change - More
Settings -
Outgoing Server, check My outgoing server (SMTP) requires
authentication
and
select Log on to incoming mail server before sending mail.

If that doesn't work, give us some info about what having 'done
everything'
actually entails.


"Everything" is all patches fo outlook 98, 2000, 2003, XP, XPsp2 and
what
little data I could find on Outlook 2007. I have run seven changes to
the
address with allboxes checked and unchecked. SMTP checked and
unchecked.
Deleted and reset he address both manually and automatically about four
times
each. Running it automatically with manual change and installing
manually
and
trying to install a new version automatically. Stayed on the phone
with a
BellSouth tech for two hours this morning going thru all of the
procedures
-Twice... I've tried uninstalling the program and reinstalling three
times.
I've run the office diagonstic on it twice. Shut down all firewalls on
Norton and Windows. Reset all permits and restrictions on all outgoing
communication and internet services. Checked certifications, and safe
contact
restrictions. I finally got it to where I can receive mail thru my ISP,
nd
I
can send an e-mail to myself thru my ISP address, but i I use any other
.com
I get the 550. I just thought there might be a solution besides the
trash
can for this rather expensive piece of non-working fluff. I still have
the
2000 version that I can reinstall and make work. Please let me know if
I
still haven't covered "everything".
thank you for your time.
Bayouceff

What is the address of your SMTP server and does it belong to the ISP you
are using to connect to the Internet? Looking at that list of things, I
can
tell that half of them were your support persons idea of busy work since
they wouldn't affect anything, especially removing and reinstalling
Outlook.

No.. At work I run off of a shared sat system at home I'm connected to to
ISP
but I have the same problem in both places. I've seen the same problem on
a
seperate system also. The IT tech saidhe would have to change to cert on
the
system he was trying to access. I found out later that he deleted the
2007
and went back to the ofice 2000 to keep from having to update all the rest
of
the computers to 2007. I took it that the certs were not an effective
choice. In any case I use the bellsouth.net ISP - I'm not sure what it is
here at work.

Ok, let me rephrase the question:

The smtp server - who does it belong to? What service provider actually
controls it? That's why I asked for the address of it, so that I'd know.

Also, the IT Tech's that you've talked to, are they at that service provider
who runs the server?
--
f.h.