Annie

Compacting has nothing to do with this. First check what I asked and let me know. After we can see what else is the next step.

--
Peter

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"AnnieCMA" wrote in message ps.com...
Peter and Tim,

I had already looked at her Junk mail and that's not the problem.

Peter : I saw that you also reply on my french version of this
email... thanks. I will indeed check to see which program is used by
default. Fortunately, I can do all this from the confort of my home
with a VPN connexion to her computer... makes it quite easier to do
some testing!

Do you thing it could be a that Outlook needs to be compacted?

Thanks again!

Annie

On 5 juil, 17:10, "Peter Foldes" wrote:
Tim

The problem is that the email is received at the client end but with Outlook Express. Since Outlook is not receiving it and is installed at the clients end but is being received by Outlook Express I suspect that this issue rests at the client end by the client having Outlook Express installed as their Default email client. They will need to switch the Default email client over to Outlook.

Very hard to tell when there is not enough information as how the clients set up is set.

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Peter

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"Tim" tim_at_overthere.com wrote in messagenews
It's not likely on your end. First thing that comes to mind is have your
customer check her Junk e-mail folder. I have had Outlook "suddenly" decide
that e-mail from someone should now be routed to Junk even after working
fine for a period of time. Don't know what the cause was...I just added that
address to the "Safe" list in Outlook and the problem went away.

Tim

wrote in message
roups.com...
Hello to all of you,

One of my customer as troubles receiving email from me. I'lm using
Outlook 2003. My customer is also using Outlook 2003. Since a few
weeks ago, she can no longer receive my email in Outlook 2003.
However, she receives them fine in Outlook Express. The puzzling
thing is that all was working fine until the end of may.

I've looked at the SMTP in both Outlook and Outlook express and they
are the same. I've tried sendinf a email from a different computer
(with Outlook 2000 this time) with the same problem. I must admit to
not understanding this problem!

Any idea as to what to try next?

Thanks!

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