I have been using OE6 to get to my hotmail account, and a few days ago it
suddenly stopped working. I contacted hotmail support, they suggested
deleting and reinstalling the hotmail account in OE, which reduced the error
messages from two to one, but I still couldn't get messages. I complained
again, they suggested going to OE tech support. I couldn't find the answer.
Can you help?

Regards,

Crunchie

P.S. The gory details follow. Names have been changed to protect the spam
innocents.



From : MSN Hotmail Support
Sent : Sunday, January 15, 2006 3:33 PM
To : "Some User"
Subject : SRX1007363184ID - MSN Hotmail:I need to know how to do :Email
Functionality:


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Functionality:
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Hello Some User,


Thank you for writing back to MSN Hotmail Technical Support.

Please accept my apologies for the delay in responding to your message.
Every message that Hotmail receives is very important. We recently received
an extremely high volume of email messages and we are working diligently to
catch up.

My name is Cherry Mae and I have read your previous correspondence with my
colleague regarding your issue on getting an error messages when you are
trying to download your Hotmail messages in your Outlook Express. I
understand how important it is for you to have your issue resolved
immediately.

Some User, I have reviewed your information and have diagnosed that your
issue is not within our support boundary. While we would like to answer all
your inquiries, we could only address concerns pertaining to Hotmail features
and functions. It is our goal to provide technical support quickly and
accurately to members; thus, we would like to point you to the right
direction.

The Outlook Express Technical Support Team can best address your concern. I
request that you submit a support request through the link below. Please
visit:

http://support.microsoft.com/oex

You are valuable at MSN Hotmail and we look forward to providing you with
consistent and effective service.

If you have any issues or questions with MSN Hotmail, please feel free to
write back.


Sincerely,


Cherry Mae C.
MSN Hotmail Technical Support



--- Original Message ---
From: "Some User"
Sent: Friday, January 13, 2006 9:26:08 PM UTC
To: support_x_EN_SY
Subject: SRX1007363184ID - MSN Hotmail:I need to know how to do :Email
Functionality:

Hi Claire,

After removing and adding my hotmail account in Outlook Express per your
instructions, an attempt to download hotmail messages now only produces one
error message, so we're making progress! No email was downloaded, however.
During the setup process there was a complaint about someuser not being a
valid user ID, so I changed it to and tried to get mail
again. Same error message. Suggestions?

Some User

P.S. In the dialog box requesting user ID where you said to enter someuser it
says right under the entry area "example: " -- so it's
a little confusing.


Unable to poll for new messages on your HTTP server. Account: 'Hotmail',
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error:
12029, Error Number: 0x800CCC0E

Unable to poll for new messages on your HTTP server. Account: 'Hotmail',
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error:
12029, Error Number: 0x800CCC0E










From: "MSN Hotmail Support"
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Functionality:Other
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Hello Some User,


Thank you for writing to MSN Hotmail Technical Support.

I sincerely apologize for being unable to respond to you sooner.

My name is Claire and I am responding to your concern on being unable to
download Hotmail messages using Outlook Express. You mentioned that you
are getting "Unable to poll for new messages on your HTTP server..."
error message. I understand how important it is to have your concern
addressed immediately.

I have checked your account and found no reason why you are getting the
error message you reported. While we continue with our investigation, we
would like you to try reconfiguring your account in Outlook Express by
following the steps provided below:

Manually remove your account

1. On the "Tools" menu of Outlook Express, click "Accounts".
2. Click on Mail tab
3. Under Accounts, select "Hotmail"
4. Click the "Remove" button.

Manually add your account

1. In Outlook Express, on the "Tools" menu, click "Accounts"
2. In the "Internet Accounts" dialog box, click the "Add" button
3. Click "Mail" to open the Internet Connection Wizard, and then follow
the instructions to configure your existing Hotmail account. You need
only your Hotmail sign-in name and password
4. Type your name and click "Next"
5. Type the e-mail address of your Hotmail account )
and click "Next"
6. On the "My incoming mail server is" menu, select "HTTP"
7. On the "My HTTP mail service provider is" menu select "Hotmail"
8. Click "Next"
9. Type your Hotmail sign-in name and password and click "Next". Your
sign-in name is the first part of your Hotmail address (if your address
is ", your sign-in name is "someuser")
10. Click "Finish".

This should allow you to access your account. If you have other
concerns, feel free to write back and we will be glad to assist you.


Sincerely,


Claire C.
MSN Hotmail Technical Support





--- Original Message ---
From:
Sent: Thursday, January 12, 2006 5:29:21 AM UTC
To: support_x
Subject: MSN Hotmail:I need to know how to do :Email Functionality:Other

Service:
MSN Hotmail

What type of problem do you have?
I need to know how to do something.
Email Functionality
Other

Full Name:
Some User

What e-mail address would you like a response sent to?


Primary e-mail address/member ID associated with the account you are
inquiring about:


To ensure a quick resolution, provide as many details as possible,
including the date and time the problem occurred, a description of what
you were trying to do, the detailed steps you took that led up to the
problem, and details on any error messages that you received.
For two days I have not been able to download Hotmail messages using
Outlook Express. The same two error messages always appear:

Unable to poll for new messages on your HTTP server. Account: 'Hotmail
- someuser', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure*SSL*: No,
Socket Error: 12029, Error Number: 0x800CCC0E


Header download for the 'Inbox' folder did not complete. Account:
'Hotmail - someuser', Server:
'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail,
Server Response: '', Port: 0, Secure*SSL*: No, Socket Error: 12029,
Error Number: 0x800CCC0E


There has been no change to Outlook Express *although I installed the
latest IE patch recently* or the procedure I use, Hotmail password has
not been changed, and my account is well within the 250 Mb limit. I am
able to access messages through the Hotmail website. Please advise.

P.S. Recently installed some new software, but Hotmail continued to work
until two days ago.

P.P.S. "Unable to identify support.msn.com as a trusted site."

Frequency of the issue:
Always present

How do you access your Hotmail account?
Outlook Express

Who is your ISP?
Other

Type of Internet connection:
Cable Modem

Have you recently installed any new software (if you enter yes please
add more comments in the text box above)?
Yes



Which operating system are you using?Windows XP: Mozilla/5.0 (Windows;
U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Which browser are you using: Netscape5

Location: en-us - English (United States)

Type of Support: E-mail Support