I am attempting to follow instructions in Article Q197577 which references a
choice of "Services" on the Outlook 2003 Tools Menu dropdown. However, I do
not have the Services option available on any menu dropdown.

What do I need to do to locate the Services tool so I can resolve the
original issue, which was adding a Public Folder as an Address Book within
Outlook? I have checked the Options section and do not see an option to add
it to any toolbar, either.

Thanks,