Did you check the settings for her contacts folder to see if that form is set as its default? Also check the registry for entries in the HKCU\Software\Microsoft\Office\11.0\Outlook\Custom Forms key.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54


"Pat" wrote in message ...
I have a User that was using Outlook XP. Somebody on her team created acustom
form and had it added into everybody PC on her team. They have since stopped
using the form but i cannot seem to start a new contact in her outlook
without it grabbing this form. I have since
1. Cleared the Forms cache
2. Removed from custom Forms.
3. Created a new Outlook Profile
4. Installed Office 2003
5. Had our guys swap out her PC altogether

It still grabs this custom Form that she does not want to use anymore. Any
Ideas about how to get rid of this form.