email tracking problem
I got it. Thank you so much!
"Tim" wrote:
Lisa wrote:
Hi Tim,
Thanks for your reply. I have one more question. Why does not the recipient
have the option to not send a read/delivery receipt? The read/delivery
receipt is replied to sender automatically, the recipient don’t even know it.
How can I have the option displayed?
Thanks again,
Lisa
"Tim" wrote:
Lisa wrote:
Hi,
I set up for all messages I send, request Reading/Delivery receipt. However
it only works for internal receiver, not work for external receiver like
Yahoo mail. Please advice!
Thanks in advice!
Lisa
Not all e-mail servers/providers/clients support this feature. Even if
it does, the recipient likely has the option to not send a read/delivery
receipt. There is nothing you can do about it.
Tim
There is no general answer as each e-mail client deals with it
differently. I would need to know what e-mail client the recipient is
using as well as the version.
For example, in Outlook 2007, go to "Tools - Options - E-mail Options -
Tracking Options." There you will see options for selecting "Always send
a response", "Never send a response", and "Ask me before sending a
response."
So, in the case of Outlook, the user could have it configured for
"Always send a response" and not realize it.
Some e-mail clients do not have this option.
Tim
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