Hi Ken,

I hate these types of issues when several companies are involved. I can tell
you that the third party control does not generate any errors. We actually
sent the log file to the vendor of the control and he verified that there
were not any errors present. I have disabled the Symantec Antivirus and I
still cannot send the emails through the ActiveX control. In addition
Symantec has also asked me to uninstall their software and do further
verification. I really do suspect Symantec; but it is funny when I disable
their software the problem still exists.

Thanks for your reply!

Tom -


"Ken Slovak - [MVP - Outlook]" wrote:

Without knowing what the ActiveX control is doing it would be hard to say
what's happening. Any errors in the code, from the control or in the event
logs? I haven't seen any differences in how Outlook 2007 handles sending
emails and I don't see what it could be doing to mess up the control.
Symantec is another story and doing scans on outgoing emails is a known
problem in lots of areas and is generally considered to be worse than the
problem it was meant to solve. Without knowing more I'd still suspect Norton
of being the problem.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Tom at GSD" wrote in message
...
Hello,

We have an Outlook add-in which incorporates a batch send feature. This
feature is designed to send multiple news letters to clients. Since this
would be very slow if we used the Outlook Send feature we incorporated a
third party SMTP ActiveX control which would send the emails out in a
multithreaded environment. This add-in has been in production for almost a
year. Long story short the add-in was due for an update for Outlook 2007
and
as luck would have it the add-in in fact is broken for Outlook 2007.

To the problem …

We are using the _MailItem object to copy, duplicate and store these
messages in a separate folder for a record of the email. The actual send
is
accomplished by the third party SMTP ActiveX control - nothing to do with
the
MailItem send method. The problem is that the message is processed but
never
makes it outside of the PC. We actually see our Symantec Antivirus
software
processing the message with that little Outbound envelope that pops up. As
I
thought and probably you – I disabled the Antivirus software yesterday and
voila the message was sent successfully. So first thing this morning I got
the folks at Symantec on the phone and told them they had an issue with
their
software with Outlook 2007 installed. But much to my chagrin this morning
the
symptom changed and I could no longer send a message with the antivirus
software disabled.

So now it appears that Outlook 2007 has some added protection that is
interfering with our email processing. Does anybody have a clue what is
going
on? I have contacted the designer of the third party software and
Symantec.
They both seem to think that Outlook 2007 is doing some thing to the port
to
screw things up. Any help or thoughts would greatly be appreciated.

Thanks,
Tom -