Thank You, Brian -

I'll try your recommendation and see what we get -- probably Friday when I
next visit my friend. The point about webmail working was to show that even
though my friend can't receive mail using Outlook, they can receive using
webmail.

Thanks again,
John

"Brian Tillman" wrote in message
...
John Murray wrote:

Helping a friend with their Outlook 2003 e-mail, using ATT DSL. The
computer is a Windows XP SP2 machine, and the problems we're having
is that it cannot receive e-mail. The same settings in Outlook
Express do work, but nothing I've been able to think of so far has
helped -- new Identity, re-enter the account from scratch, etc. Here
is the entire error message:
Message number 1 could not be retrieved. Account: 'acctname',
Server 'pop.att.yahoo.com', Protocol: POP3, Server Response:
'-ERR problem retrieving message.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number 0x800420CD

Spent over an hour with ATT DSL tech support, but they were not able
to find a solution. Also, webmail does work.

Whether or not webmail works has no bearing on the issue. Enable
diagnostic logging in Outlook and see what's transpiring between it and
the server.
http://support.microsoft.com/kb/831053/en-us
--
Brian Tillman